Updated September 09, 2021
Thank you for purchasing our products at Shielded Dagger operated by Shielded Dagger LLC.
We offer a full money back guarantee on all purchases made on our website, but under certain conditions. We invite you to read the conditions explained in more detail below, in order to see the condition that applies to your situation, while following the correct procedure.
If you are unhappy with the product that you have purchased from us, please let us know. Our Returns & Refunds Policy gives you 30 days to return or exchange an article purchased online with a valid receipt. You are eligible for a full refund within 30 calendar days of your purchase.
After the 30-day period, we cannot offer you a refund or exchange. We encourage our customers to inspect or try the product within the first 7 days after their purchase to ensure it meets your needs.
To be eligible for a refund or exchange, all physical products must be unworn, unwashed and free of obvious use. If the article is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment excluding any shipping charges. A $5.00 restocking fee will be charged for any returns. The $5.00 restocking fee will be waived for returns resulting from defective merchandise.
If you have any further questions or would like to request a refund, please do not hesitate to contact us.
Once your returned article is received and inspected, we will send you an email to notify you that we have received your returned article. We will also inform you if your refund has been approved or refused.
If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 14 calendar days. If you have paid for the standard delivery of the goods, the cost of standard delivery will also be refunded.
In some cases, only partial refunds are granted (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
We do not offer refunds for final sale items, unless they are defective. Final Sale items will be labeled as such in the product description.
We only replace articles if they are defective or damaged. If you need to exchange an article for the same article, please send us an email at [email protected]
If the article was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the article is returned, a gift certificate will be sent to you by post.
If the article wasn’t marked as a gift at the time of purchase, or if the if the customer has had the order shipped to you later, we will send a refund to the customer and he will be informed of your return.
To return your product, please mail it to the following address:
2300 Riverside Dr, Green Bay, WI 54301
Please provide your contact details, including your email address associated with your order, and the reason for your return.
You will be responsible for paying your own shipping costs to return your article, unless the article is defective. Shipping costs are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund. Depending on where you live, the time it takes for your exchanged product to reach you, may vary. If you are shipping an article over $500 you should consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned article.
